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11/19/2009 2:13:45 PM
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topic:
Thank You! - You Guys Rock!!!
zorro
Posts 125
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Thank you AJK!
We certainly appreciate your comment and pad on the back!
Enjoy your items! We will keep doing our best to make sure that you
enjoy our merchandise in the future.
Saar
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11/19/2009 12:25:45 AM
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topic:
Thank You! - You Guys Rock!!!
AJK
Posts 1
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I just received my order which I placed on 11/04/09 and I wanted to thank you for the great service you provided. I'm really impressed and you guys have another new satisfied client. Once again, thank you and keep up the good work!
AJK
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11/16/2009 6:03:43 PM
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topic:
Re Order#302028 & #95803
zorro
Posts 125
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Hi Jim,
There must be an error on usatobaccoonline website as I see that
a pouch of Golden Virginia was sent to your new shipping address.
Please confirm that overall you are missing 7 pouches thus far from both orders.
(excluding the resent of one pouch from order 302028 e.g. 6 pouches)
Thank you!
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11/16/2009 5:45:33 PM
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topic:
Missing Order 100085
zorro
Posts 125
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Hi Dylan,
Do you have an alternative shipping address I can resend your Tobacco to?
In addition, please let me know if you have received any documents from the
post office or even customs in regards to this matter. (In case you have, please
attach it to your reply (saar@dutyfreedepot.com).
Thank you!
Saar L.
Program Manager
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11/16/2009 5:40:16 PM
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topic:
Gitanes Maïs cigarettes
zorro
Posts 125
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Dear BlackWing,
I am afraid we do not have them nor do we offer them.
I apologize for the inconvenience.
Saar L.
Program Manager
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11/16/2009 5:36:51 PM
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topic:
Missing Order
zorro
Posts 125
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Dear Ozzy,
Please include your order number. I will resend if necessary.
Should you have an alternative shipping address, please provide it as well.
Thank you!
Saar L.
Program Manager
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11/16/2009 5:34:12 PM
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topic:
THANK YOU!!! Order was great success
zorro
Posts 125
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Dear Enigmatic (Christopher)
Thank you for your vote of confidence.
A $6 charge takes place if you choose to insure your order.
In case you are having technical difficulties, please take a screen shot where the problem
lies and attach it to your e-mail message to: [quote=]saar@dutyfreedepot.com
Thanks again!
Saar
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11/14/2009 12:13:14 PM
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topic:
Re Order#302028 & #95803
snoker65
Posts 7
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Dear Saar, I have been in contact with Jane A at support regarding the above order of which I am 4 X 250g packages missing I have sent the customs seizure notice as asked and arranged an alternative delivery address all ok so far but on checking my order status on site: usatobaccoonline.net it appears she has shipped 1 pack L&M Box Light/Blue Cigarette on the 11/11/2009 which are of no use to me as my original order is for Golden Virginia rolling tobacco, I assume that I will now have to arrange for the person at my alternate address to not accept the delivery as return to sender, could you possibly help me sort out this confusion. I am also having a problem with order #95803 for which I have forwarded a Post Office customs charge notice for 3 packages (attached to this message as well) they will return to sender in 21 days. I am aware that UK Customs are really clamping down on these trades at the present time and feel it would be better to initiate a refund for the parts of my orders not received. I do regret this as with resonable delivery I was hoping to continue with many more orders. Thank You, Regards, Jim
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11/14/2009 5:07:25 AM
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topic:
Missing Order
ozzy_osbourne132
Posts 2
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Hi, according to Canada Post, my order went through customs and was released for delivery on november 4th, yet no further updates have been given. I believe they may have been stolen by a postal worker. Will you find out what happened, and re-send them, or will I have to re-order them?
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11/14/2009 4:46:39 AM
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topic:
Missing Order 100085
ozzy_osbourne132
Posts 2
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Hey, ordered a carton of Nat Shermans, they got to the canadian border, and went through customs. It says it was released to be sorted by Canada Post, and that was back on NOV 4. I'm very sure that the carton was stolen.
Tracking number is RY900115193IL
Link to the tracking information from canada post. http://canadapost.ca/cpotools/apps/track/personal/findByTrackNumber?execution=e4s1
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11/13/2009 5:48:33 PM
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topic:
THANK YOU!!! Order was great success
enigmatic
Posts 2
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I'm order # 101501 and I like to thank you. I got my cigarettes under 2 weeks and im in NYC. I'm trying to order more but it seems like the system isn't working. When I click checkout it doesn't do anything. Also, it is showing 6$ shipping for each carton? Please let me know about this! Thanks again.
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11/12/2009 7:37:40 PM
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topic:
Gitanes Maïs cigarettes
blackwing602
Posts 2
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Where may I order Gitanes Maïs cigarettes?
Does the Duty free depot offer them?
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11/12/2009 7:19:40 PM
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topic:
change of address
zorro
Posts 125
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Dear Drod,
Please e-mail me at saar@dutyfreedepot.com with your order number.
I will make the proper changes and see where the problem lies.
Best,
Saar
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11/12/2009 7:18:45 PM
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topic:
Balance
zorro
Posts 125
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Thank you for those words SG!
We certainly appreciate it and we'll keep on serving you and many more
to the best of our ability, I can assure you that!
Saar
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11/12/2009 7:13:01 PM
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topic:
How Long does it take for the package to track
zorro
Posts 125
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Dear Christopher,
The following is your tracking number: RY900118973IL.
You should receive your item any day now.
Please keep me informed.
Thank you!
Saar
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11/12/2009 5:40:16 PM
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topic:
How Long does it take for the package to track
enigmatic
Posts 2
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Your order number : 101501
Your order date : 29/10/2009
Thanks!
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11/12/2009 5:36:46 AM
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topic:
Balance
sethgentry
Posts 1
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Hey DFD,
Just wanted to add some balance to the debate; or rather, give another side to the story.
Far too often, satisfied customers don't write in to complement good service; let it not be so with me. My experience with DFD has been exceptionally good -- great in fact. They are prompt to respond to issues; they send out the product as soon as humanly possible; and the product itself is of the highest quality.
I see a lot of complaints from the European customers. Well, if you hadn't let your nations slip into Orwellian/parasitic-privacy invading-over taxed welfare states, you wouldn't have these problems. I wouldn't be carping and whining at DFD over your dilemma; contact your overbearing customs agents; they're the problem. DFD sends you your order; your government intercepts it; you allow it to happen; so, where's the issue? DFD does not craft your nation's nefarious customs and tarrif policy, the slack-jawed imbeciles who fancy themselves 'leaders' do.
But, for those of you in the States, order with confidence. You can count on top-quality products about ten days after you order. I highly reccomend the roll your own brands -- specifically: Van Nelle(Zware and Halfzware), Drum, Samson, and Golden Virginia...in that order. I get a little over one hundred cigs per pouch; and at five pouches per pack, that's over two and a half cartons (for about 25 bucks). I'm no math-wiz, but that's value by my humble reckoning.
Rock on, DFD.
Love that Van Nelle!
SG
Deep in Dixie, USA
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11/12/2009 4:52:03 AM
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topic:
change of address
drod
Posts 2
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I'm trying to change my shipping details but it won't let me choose another country. I'm trying to change it from USA to Canada.
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11/11/2009 12:40:14 PM
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topic:
6 months waiting for order or money back
zorro
Posts 125
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Hi Daniel,
I apologize for the inconvenience that you had to encounter!
Unfortunately, Irish customs has a very strict agenda when it comes to apprehensions.
Please specify which items you are missing. A resend is definitely an option.
In addition, to which address should we resend your items?
You can contact me directly at: saar@dutyfreedepot.com
Best wishes,
Saar Levin
Program Manager
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11/11/2009 12:25:03 PM
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topic:
Missing Order 99261
zorro
Posts 125
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Dear Judith,
Due to availability (Salem Menthols are a tough commodity to obtain)
there is a slight delay on your shipment. That is to say that you should
receive your cigarettes any day now.
Please keep me informed.
Saar Levin
Program Manager
saar@dutyfreedepot.com
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